Refund policy

Return & Refund Policy

At Crema Peaks Coffee, we take pride in our handcrafted, specialty-grade coffee and tea. Your satisfaction is our absolute priority.

1. 100% Satisfaction Guarantee

We want you to love your coffee. If you are not completely happy with your purchase, please let us know. We stand behind our products with a 100% money-back guarantee. If the coffee doesn't meet your expectations, contact us at support@cremapeaks.com within 30 days of delivery, and we will make it right with a replacement or a full refund.

2. Physical Returns (Unopened Items Only)

Because our products are consumable, we do not accept physical returns on opened coffee or tea packages for safety and quality reasons.

Unopened Items: You have 14 days from the date of delivery to request a return for unopened and unused products (such as coffee gear or sealed bags).
Process: To initiate a return for an unopened item, contact us at support@cremapeaks.com. If accepted, we will provide a return shipping label.

3. Damages, Defects, and Errors

Please inspect your order immediately. If your order is damaged, defective, or incorrect, contact us at support@cremapeaks.com within 5 days of delivery with your order number and photos. We will immediately issue a replacement or refund.

4. Non-Returnable Items

While our Satisfaction Guarantee covers your happiness with the product, the following items cannot be physically returned for a refund to the original payment method unless covered by the guarantee:

Gift cards
Custom or personalized products
Items marked as "Final Sale"

5. Refunds

Once a refund is approved (either under our Satisfaction Guarantee or after inspecting an unopened return):

Approved Refunds: You will be automatically refunded via your original payment method within 10 business days.
Processing Time: Banks/credit card companies may take additional time to post the refund. If 15 business days have passed since approval, please contact us.